Refunds & Returns

Effective date: October 20, 2026

This policy explains refunds and returns for purchases from kingofamericastudio.com, operated by Gravir Holdings LLC. It is part of our Terms of Service. To start a request, use the contact form on our Contact page and include your order number.

1. Store products (physical)

Many of our products are printed or made to order just for you, so we cannot accept returns or exchanges because you changed your mind or chose the wrong size. Please check size charts and descriptions before ordering.

Damaged, defective, misprinted, or wrong items. If an item arrives damaged, defective, or misprinted, or is not what you ordered, contact us within 30 days of delivery. Include your order number and a photo of the problem. We will send a free replacement or give you a full refund, at our choice. We usually do not need the item back. If we do, we will tell you how to return it and pay the return shipping.

Lost packages. If tracking shows your order as lost, or it has not arrived within 30 days after the estimated delivery date, contact us. We will work with the carrier and our fulfillment partner to send a replacement or refund you.

Wrong address. If an order is undeliverable because of an address you gave us, we can re-ship it once the package comes back to us, at your cost for the new shipping.

2. Digital products

Digital products are delivered immediately, so all sales are final once a product has been delivered or accessed. If a file is defective or cannot be accessed and we cannot fix the problem, we will refund you.

3. Campaigns (Fund the Build)

Refunds for campaign pledges, pre-orders, deposits, and Give Now contributions follow our Campaign Terms and each campaign page. In short:

• All-or-nothing pledges are charged only if the campaign is funded. If it is not, you pay nothing.
• Pre-orders are refunded in full if the campaign's goal is missed or we cannot fulfill them, and can be cancelled for a full refund until the order window closes.
• Deposits, such as a Build Slot, are refundable in full on request until you sign the product invoice, and are refunded in full if we do not offer you the product.
• Give Now contributions are not refundable, except for a duplicate or unauthorized charge.
• Rewards that arrive damaged, defective, or wrong are covered by section 1, including its 30-day window. If we cannot deliver a reward, we will offer you a refund for it.

4. Sessions and services

You can cancel or reschedule a scheduled session for a full refund with at least 24 hours' notice. Late cancellations and missed sessions are not refundable. Consulting engagements under a separate written agreement follow that agreement.

5. Shipping delays

If we cannot ship something you have paid for by the date we stated, we will email you with a revised date and give you the choice to cancel for a full refund.

6. How refunds are paid

Approved refunds go back to your original payment method, usually within 7 business days after approval. Your bank or card issuer may take a few more days to post them. Original shipping charges are refunded when the refund is for our error, a defective item, or an undeliverable reward.

7. Please contact us first

If something is wrong with an order, please contact us before disputing the charge with your bank. We can usually fix it faster.

8. Your rights

Nothing in this policy limits any right you have under Texas or federal law that cannot be waived.

9. Contact

Refund and return requests can be sent to Gravir Holdings LLC through the contact form on our Contact page.